Betovo Privacy Policy

At Betovo Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Betovo Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over your own data. By creating an account or using our platform, including the Betovo app and any Betovo Canada mirror site, you agree to the practices described below.

Who We Are

Our casino is operated by Willx N.V., a company registered under the laws of Curacao under registration number 161182, with its registered address at Zuikertuintjeweg z/n (Zuikertuin Tower), Curacao. We hold a licence issued by the Curacao Gaming Authority, licence number OGL/2024/1647/0892, issued on 22 November 2024. Payments made across Betovo Casino are processed by XLNC LTD, a company registered in Cyprus under registration number HE436468, located at Kasou 18, Flat/Office 41, 1086 Nicosia, Cyprus. Our services are delivered through betovo3184705.com, and where you play through our Betovo Canada mirror or another localized domain, the same data protection standards described in this document apply.

Information We Collect

We collect several categories of information to operate the Betovo casino online platform, verify your identity, process transactions and comply with our regulatory obligations.

• We gather registration details such as your name, date of birth, address, email address and phone number when you create a Betovo login.
• We collect payment information linked to the deposit methods you use, including card details, e-wallet identifiers or cryptocurrency wallet addresses.
• We record your gaming activity, including bets placed, games played, wins, losses and bonus usage related to any Betovo bonus code or promotional offer you claim.
• We store technical information such as your IP address, device type, browser version and login timestamps when you access Betovo casino login pages or the Betovo app.
• We retain identification documents you submit for verification, including a selfie, a government-issued ID and, where relevant, photos of the payment card used to deposit.
• We keep records of your communications with our customer support team via live chat or email.

How We Use Your Information

We use the data we collect to provide, maintain and improve our services. Our online casino relies on this information to open and manage your account, process deposits and withdrawals, calculate loyalty points under the Betovo Loyalty Club, and deliver relevant promotions such as a Betovo casino bonus, Betovo free spins, or a Betovo no deposit bonus where applicable.

• We use your data to verify your identity and confirm you meet the legal gambling age in your jurisdiction.
• We use your data to detect and prevent fraud, bonus abuse and money laundering.
• We use your transaction history to apply the correct withdrawal limits and processing times.
• We use your contact details to send account notifications, security alerts and, where you have consented, marketing communications about a Betovo promo code or new Betovo casino bonuses.
• We use aggregated data to improve the performance and design of Betovo casino app and our website.

Cookies and Tracking Technologies

We use cookies and similar technologies across our website and the Betovo app to remember your preferences, keep you logged in, and analyse how our platform is used. Cookies also help us measure the effectiveness of campaigns related to a Betovo promo code or Betovo casino promo. You can manage or disable cookies through your browser settings, though doing so may affect certain features of the site.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties strictly for the purposes described in this policy.

• We share payment data with XLNC LTD and other licensed payment providers to process your deposits and Betovo casino withdrawal requests.
• We share information with identity verification services to confirm your documents during KYC checks.
• We share data with regulators, including the Curacao Gaming Authority, where required by our licence or applicable anti-money-laundering obligations under the 5th AML Amendment.
• We may disclose information to law enforcement or courts where legally compelled to do so.
• We share limited technical data with game providers such as Fugaso, BGaming, Gamzix and Spinomenal to enable gameplay across our slots, live casino and jackpot titles.

Data Security and Segregated Accounts

We maintain technical and organisational measures designed to protect your personal and financial data from unauthorised access, loss or misuse. Player funds are held in a segregated account, separate from corporate operating funds, in line with the standards required under our Curacao Gaming Authority licence. While we take reasonable steps to secure our systems, no method of transmission or storage is completely secure, and we encourage you to use strong passwords and protect your own login credentials for Betovo casino login.

Identity Verification and Anti-Money-Laundering Compliance

Before processing any Betovo casino withdrawal, we require identity verification consistent with the 5th AML Amendment and customer due diligence thresholds set by international regulation. This typically includes a selfie, a high-resolution copy of a passport or ID card, and, where relevant, images of the payment card used for deposit with sensitive digits masked. We retain this documentation for as long as required by law and our licensing obligations.

Your Rights

Depending on your jurisdiction, you may have rights over the personal data we hold about you.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to withdraw consent to marketing communications at any time.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact our support team, and we will respond in line with applicable data protection law.

International Data Transfers

Because we operate internationally, including through our Betovo Canada mirror and localized versions of the site, your data may be transferred to and processed in countries outside your own, including Curacao and Cyprus. Where we transfer data internationally, we take steps to ensure it remains protected in accordance with this policy.

Restricted Jurisdictions and Age Requirements

Our services are not available to residents of restricted jurisdictions listed in our terms, and we do not knowingly collect data from individuals who are underage or who access our platform from a restricted location using a VPN or similar method. If we discover that an account belongs to a minor or a player from a restricted country, we may suspend the account and take appropriate action regarding any associated funds.

Changes to This Policy

We may update this Betovo Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or licensing conditions. We encourage you to review this page periodically. Continued use of Betovo casino, including the Betovo app and website, after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy, how we handle your data, or how to manage your preferences, our support team is available 24/7 by live chat or email at support@betovo3184705.com. We are here to help with any concerns related to privacy, security, or your Betovo account.